“QuickBooks Error 6000, 77: We’re sorry. QuickBooks encountered a problem”
Are you facing the above error message while opening the QuickBooks company file? This error message shows that your company file is trapped on the QuickBooks error 6000, 77. If you are one of them, who is facing the same error message then you can stay with us in this article. Here we will discuss, what is QuickBooks error 6000, 77, why does it occur, and what are the solutions.
What is Meant by QuickBooks Error 6000, 77
QuickBooks error 6000, 77 is a 6000 error series type. It appears when company files are stored in the wrong folder. It doesn’t allow you to access your company file and crashes your system repeatedly. The error is one of the several basic but significant errors in QuickBooks.
This can be solved in different ways. Read the following to know the reasons and their solutions;
Why 6000, 77 Error Code Occurs in QuickBooks
Here are the possible causes of Quickbooks Error 6000, 77:-
- When the company file is damaged or corrupted.
- Company files are missing or changed
- QuickBooks is not updated.
- The company file is not placed in the local drive or network.
- Mapped drive assigned for the opening company file.
- Company file saved in the wrong folder permission.
- QuickBooks run on multi-user mode while connecting the problem.
- Security software blocks the connection when working in Multi-users mode.
Troubleshooting Solution for QuickBooks Error 6000, 77
Here we have multiple solutions for the error code, that has been tested and solved by our QuickBooks ProAdvisor. Find out the right reason from the above, and choose the appro[private solution from the below;
Solution 1: Common Solution
- Restart your server system.
- Examine your internet network connection to look at if it’s running correctly.
- Also, make sure that you have satisfactory licenses and credentials to figure out QuickBooks.
- Then, verify the installation of QuickBooks software on your administrator’s Windows.
Solution 2: QuickBooks File Doctor Tool
QuickBooks File Doctor tool helps us resolve the data damages issue automatically. You can easily download this tool from the official intuit website. Here is the step to resolve the error by the QuickBooks File Doctor tool:
- First, install the QuickBooks Tool Hub.
- Open the file (QuickBooksToolHub.exe)
- Then agree to the term & conditions.
- After the installation, double-click on the icon to open the tool hub.
- Then go to the company file issue.
- Select the QuickBooks File Doctor Tool.
- Then select the error file.
- Enter the username and password.
- After the process is complete reboot the system.
Solution 3: Recreate the Corrupted Folder
- Create a Fresh folder on your C: drive.
- Open your Old File folder.
- Search the .qbw file. and Company_file.qbw.
- Then copy the .qbw file.
- Create a fresh folder and Paste the file.
- Then set the window on permission to Distribute company files.
- After opening QuickBooks and opening the company file from a new folder.
Solution 4: Renaming .ND and.TLG Files
.ND and .TLG is the configuration files that give permission to QuickBooks Desktop to access the Company files in a network or the multi-user mode. The damaged or corrupted file is the reason for the error. So, rename the .ND and TLG file:
- Open folder of company files, the default location of the file is [C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files].
- Then find the Company Files with Extension .ND nad .TLG.
- Right-click and select Rename the files.
- After the extension file, add the word “.old”.
- The press Enter button.
Solution 5: Configure Firewall & Protection Software
Your security software of firewall setting can the internet your security software of firewall setting may need a specific internet connection for QuickBooks operations. Change these settings to connect with the internet and fix 6000, 77 errors.
- Go to the Advanced Settings in your system.
- Then do Firewall Ports Configuration automatically.
- Change specific Firewall Ports Manually if they are dynamic.
Solution 6: Using UNC Application File Name (Preferably Of Charted Drive Store)
If you use the UNC path as an alternative for the mapped drive can be helpful in solving the QuickBooks error 6000, 77. Follow these steps for changing mapped drive with UNC Path:
- Right-click on the QuickBooks Icon of your system.
- Hold the CTRL key of your keyword.
- Click on Run as Admin.
- Hold the CTRL key continuously to open the no company window.
- Click on Open or Restore company in the menu.
- Open the company file, click on Next.
- Click on Network In the left panel.
- Go to the QuickBooks Company files folder.
- Then define the folder permission to Open and access the File.
Other Useful Resources:
Intuit Data Protect | All Common Questions Answered
Solution 7: Copy QuickBooks File to Desktop
When QuickBooks error 6000, 77 appears because of the company file location. Then change the location of the company file to fix the issue.
- Go to the location of the saved company file
- Copy the saved file.
- Go to your Desktop.
- Then hit the Right-click.
- Click on the File menu in QuickBooks.
- Click on Open or Restore Company.
- Then browse the company files.
Solution 8: Analyze the Hosting Setting
Here we are discussing the process of analyzing hosting settings for server and workstation computers.
For Server:
If the company file is hosted by the central, host multi-users access should be turned on. Here are the steps to analyze multi-users in server :
- Click on the file in QuickBooks.
- If you see “Stop Multi-User Access” then great.
- If you want to turn on it, tap on the “Host multi-user access”.
For Workstation Computer:
If you face error code 6000, 77 in any workstation, then solve it from these steps:
- Click on the file in QuickBooks.
- If you see “Stop multi-user access” then click on it to stop multi-user access.
Solution 9: Reinstallation of QuickBooks Desktop
If you reinstall QuickBooks, all the past installation files are deleted and create new files. That helps you to remove all corrupted and fix the issue of errors 6000, 77. So, follow these steps to fix it:
- Firstly, open the QuickBooks Tool Hub.
- Click on Installation issues.
- Then click on QuickBooks Clean Install tool.
- And the instructions to reinstall QuickBooks.
- After the reinstallation, open the installer file to install a new QuickBooks setup.
- Then register the product by product registration information.
- Open it, and check the resolution of errors 6000, 77.
Solution 10: Delete Characters and Space in Your Company Name
If your company name has some space, symbols, or unique characters then it may be the cause of error 6000, 77. Here are the steps for deleting them:
- Go to your company file.
- Right-click and click on rename.
- Then you identify that your file name has any space, symbols, or unique characters. if yes, so remove them.
Solution 11: Update your QuickBooks
If QuickBooks update is available so, update your QuickBooks. This is also a great solution for fixing errors 6000, 77. Follow these steps to update your QuickBooks:
- Go to on Start menu.
- Search QuickBooks Desktop.
- Then right-click on the icon
- Select Run as administrator.
- Go to the Help menu.
- Click on Update QuickBooks Desktop.
- Go to the Options tab.
- Select on Mark all, then click on save.
- Then go to the Update now tab.
- Click on the Reset update checkbox.
- To start the update process click on Get updates.
- To install the update, click on yes.
- After the installation finishes, restart your computer.
We hope this solution will help you to fix errors 6000, 77. If you still have a problem with fixing errors 6000, 77, or understanding these solutions. Discuss your problem with our ProAdvisor they are available 24*7 for you. They will help you and solve your problem as soon as possible.